Customer Service in the Airline Industry

Airline industry officials briefed reporters on efforts to improve customer service and examples of newly implemented programs and procedures put in place by individual airlines. They also responded to media questions.

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People in this video

  • Colleen Barrett Executive Vice President Southwest Airlines Company->Customers
  • Mark DuPont Managing Director US Airways Group->Airport Services
  • Vicki B. Escarra Executive Vice President Delta Airlines Inc.->Customer Service
  • Gary Fishman Vice President Northwest Airlines->Operations and Administration
  • Carol Hallett President and CEO Air Transport Assn. of America
  • Mary Jopplin Senior Director Continental Airlines->Customer Service
  • Norma Kaehler Vice President Trans World Airlines, Inc.->Government Affairs
  • Deborah Thompson Director US Airways->Consumer Affairs
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Customer Service in the Airline Industry

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Program ID:
157932-1
Category:
News Conference
Format:
News Conference
Location:
Washington, District of Columbia, United States
First Aired:
Jun 28, 2000 | 4:45am EDT | C-SPAN 1
Last Aired:
Jun 30, 2000 | 5:57pm EDT | C-SPAN 1

Airing Details

  • Jun 28, 2000 | 4:45am EDT | C-SPAN 1
  • Jun 30, 2000 | 5:57pm EDT | C-SPAN 1
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Customer Service in the Airline Industry

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