Airline Customer Service Improvements
2001-06-08T08:46:19-04:00https://ximage.c-spanvideo.org/eyJidWNrZXQiOiJwaWN0dXJlcy5jLXNwYW52aWRlby5vcmciLCJrZXkiOiJGaWxlc1wvNmI0XC8yMDAxMDYwODA4NDcwMTAwMl9oZC5qcGciLCJlZGl0cyI6eyJyZXNpemUiOnsiZml0IjoiY292ZXIiLCJoZWlnaHQiOjUwNn19fQ==Representatives and industry officials spoke to reporters about initiatives to improve customer service on airlines. Following their remarks, they answered questions from the reporters.
Representatives and industry officials spoke to reporters about initiatives to improve customer service on airlines. Following their remarks, they answered questions from the reporters.
People in this video
More PeopleHosting Organization
Related Video
-
Customer Service in the Airline Industry
Airline industry officials briefed reporters on efforts to improve customer service and examples of newly implemented pr…
-
Media and Aviation Safety Investigations
James Hall spoke about media responsibility in reporting on airplane accidents and investigations. He said that a compet…
-
Aviation Industry Issues
Robert Baker, Vice Chairman of American Airlines Inc., spoke about daily operations of the airline industry, public inte…
-
Media Coverage of Aviation Accidents
Barry Glassner, a sociology professor at the University of Southern California, spoke about airline safety and about how…