Book Discussion on Many Unhappy Returns

Mr. Rossotti talked about his book Many Unhappy Returns: One Man’s Quest to Turn Around the Most Unpopular Organization in… read more

Mr. Rossotti talked about his book Many Unhappy Returns: One Man’s Quest to Turn Around the Most Unpopular Organization in America, published by Harvard Business School Press. When he became commissioner of the Internal Revenue Service in 1997 it had the lowest approval rating of any institution in America. During his tenure, he updated technology, changed the bureaucracy to hold managers responsible and shifted priorities to focus on serious tax evaders rather than just easy targets. He was also the first IRS commissioner with no prior experience in tax policy; instead, his background was in business. Mr. Rossotti explained how he implemented sweeping and effective changes in a large government bureaucracy and what he thinks can be done in the future. Following his remarks he answered questions from the audience. close

Javascript must be enabled in order to access C-SPAN videos.

*The transcript for this program was compiled from uncorrected Closed Captioning.

People in this video

Hosting Organization

Series

More information about

Book Discussion on Many Unhappy Returns

417 Views
Program ID:
186121-1
Category:
Public Affairs Event
Format:
Speech
Location:
San Francisco, California, United States
First Aired:
Apr 9, 2005
Last Aired:
May 25, 2013

Airing Details

  • Apr 09, 2005 | 7:59pm EDT | C-SPAN 2
  • Apr 10, 2005 | 10:59am EDT | C-SPAN 2
  • Apr 11, 2005 | 12:28am EDT | C-SPAN 2
  • Apr 11, 2005 | 6:58am EDT | C-SPAN 2
  • May 25, 2013 | 5:01pm EDT | C-SPAN 2
Purchase a DVD or Download

Book Discussion on Many Unhappy Returns

  • DVD
    Length:
    01:00:48
    Price:
    $29.95
    Add to Cart
  • MP3 audio
    Length:
    01:00:48
    Price:
    $0.99
    Add to Cart

Clips from This Video