Medicare Call Center Issues

A hearing was held about persistent customer problems at 1-800-Medicare call centers, including long wait times, disconnected calls and… read more

A hearing was held about persistent customer problems at 1-800-Medicare call centers, including long wait times, disconnected calls and incorrect information dispensed by 1-800-Medicare customer service representatives. Among the witnesses were a Medicare and Medicaid services official, a Medicare beneficiary, and the head of the company that operates the Medicare call centers. Topics included training, resources, flawed scripts, and confusing interactive voice response menus. close

*The transcript for this program was compiled from uncorrected Closed Captioning.

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Medicare Call Center Issues

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Program ID:
281050-1
Category:
Senate Committee
Format:
Senate Committee
Location:
Washington, District of Columbia, United States
First Aired:
Sep 11, 2008
Last Aired:
Sep 16, 2008

Airing Details

  • Sep 11, 2008 | 10:04am EDT | C-SPAN 3
  • Sep 11, 2008 | 6:33pm EDT | C-SPAN 1
  • Sep 11, 2008 | 9:08pm EDT | C-SPAN 2
  • Sep 12, 2008 | 2:17am EDT | C-SPAN 2
  • Sep 16, 2008 | 6:30am EDT | C-SPAN 2
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