Donate

Donate

September 11, 2008

Medicare Call Center Issues

A hearing was held about persistent customer problems at 1-800-Medicare call centers, including long wait times, disconnected calls and inco… read more

A hearing was held about persistent customer problems at 1-800-Medicare call centers, including long wait times, disconnected calls and incorrect information dispensed by 1-800-Medicare customer service representatives. Among the witnesses were a Medicare and Medicaid services official, a Medicare beneficiary, and the head of the company that operates the Medicare call centers. Topics included training, resources, flawed scripts, and confusing interactive voice response menus. close

Report Video Issue

People in this video

Michealle Carpenter Deputy Director Medicare Rights Center
John "Mac" M. Curtis President and CEO Vangent

Tatiana Fassieux Chair California Health Advocates->Board of Directors
Robert M. Hayes President and General Counsel Medicare Rights Center
John Hendrick Director Coalition of Wisconsin Aging Groups->Elder Financial Empowerment Project
Herb Kohl U.S. Senator [D] Wisconsin
Gordon H. Smith U.S. Senator [R] Oregon
Naomi Sullivan Resident Chico, CA
Kerry Weems Acting Administrator Centers for Medicare and Medicaid Services

Hosting Organization

Senate Special Aging CommitteeSenate Special Aging Committee

Series

Health Care

780 Views

Program ID:: 281050-1
Category:: Senate Committee
Format:: Senate Committee
Location:: Washington, District of Columbia, United States
First Aired:: Sep 11, 2008 | 10:04am EDT | C-SPAN 3
Last Aired:: Sep 16, 2008 | 6:30am EDT | C-SPAN 2

Airing Details

Sep 11, 2008 | 10:04am EDT | C-SPAN 3
Sep 11, 2008 | 6:33pm EDT | C-SPAN 1
Sep 11, 2008 | 9:08pm EDT | C-SPAN 2
Sep 12, 2008 | 2:17am EDT | C-SPAN 2
Sep 16, 2008 | 6:30am EDT | C-SPAN 2

MP4 video - Standard

Price:

$6.99 or Free with MyC‑SPAN

Request Download
Alert me when the download is available.
- Name
- Email
Error requesting format availability.

Your request has been submitted.
MyC-SPAN users can download four Congressional hearings and proceedings under four hours for free each month.

There was an error processing your purchase.
MP3 audio - Standard

Price:

$0.99

Request Download
Alert me when the download is available.
- Name
- Email
Error requesting format availability.

Your request has been submitted.
There was an error processing your purchase.

Related Video

See all on Health Care

December 22, 2008
Federal Nursing Home Rating System

Kerry Weems talked about a new nursing home rating system unveiled last week by the Centers for Medicare and Medicaid Se…
June 9, 2009
Fiscal Year 2010 Labor, HHS, Education Budget

Health and Human Services Secretary Kathleen Sebelius testified about the department’s fiscal year 2010 budget request. …
August 10, 2009
Open Phones: Health Care Reform

Telephone lines were open for viewer comments on health care reform proposals.
October 5, 2009
Senator Kyl on Health Care

Senator Kyl spoke about health care legislation.