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June 23, 2016

Cable and Satellite Television Customer Service

Cable and satellite television executives testified about their industry’s customer service and billing practices. Senators presented… read more

Cable and satellite television executives testified about their industry’s customer service and billing practices. Senators presented stories from personal and constituents' experiences, and asked what each witness was doing to address ongoing consumer confusion and frustration with service package options, equipment, and billing rates. close

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Tammy Baldwin U.S. Senator (Class 1) [D] Wisconsin
Tom Karinshak Senior Vice President Comcast->Customer Experience

John Keib Executive Vice President Time Warner Cable
James Lankford U.S. Senator (Class 3) [R] Oklahoma
Kathleen Mayo Executive Vice President Charter Communications->Customer Operations
Claire McCaskill U.S. Senator (Class 1) [D] Missouri
Rasesh Patel Senior Vice President AT&T Inc->Product Management
Rand Paul U.S. Senator (Class 3) [R] Kentucky
Rob Portman U.S. Senator (Class 3) [R] Ohio
Kathleen Schneider Senior Vice President EchoStar DISH Network->Operations

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Senate Homeland Security and Governmental Affairs Subcommittee on Permanent Subcommittee on Investigations

3,825 Views

Program ID:: 411475-1
Category:: Senate Committee
Format:: Senate Committee
Location:: Washington, District of Columbia, United States
First Aired:: Jun 23, 2016 | 10:04am EDT | C-SPAN 3
Last Aired:: Jan 01, 2017 | 4:18pm EST | C-SPAN 1

Airing Details

Jun 23, 2016 | 10:04am EDT | C-SPAN 3
Jun 23, 2016 | 8:00pm EDT | C-SPAN 3
Jun 24, 2016 | 1:28am EDT | C-SPAN 3
Jun 25, 2016 | 4:14pm EDT | C-SPAN 1
Jun 29, 2016 | 2:23pm EDT | C-SPAN 3
Jun 30, 2016 | 7:14am EDT | C-SPAN 3
Jul 08, 2016 | 4:24pm EDT | C-SPAN 3
Dec 28, 2016 | 10:52pm EST | C-SPAN 1
Dec 29, 2016 | 3:41am EST | C-SPAN 1
Dec 29, 2016 | 12:44pm EST | C-SPAN 1
Jan 01, 2017 | 4:18pm EST | C-SPAN 1

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User Created Clips from This Video

June 23, 2016
User Clip: mccaskill secret rates
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June 23, 2016
User Clip: C-SPAN Cable Hearing
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June 23, 2016
User Clip: mccaskill personal story about cable
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