Airline Customer Service

Airline industry executives, including United Airlines CEO Oscar Munoz, testified at a hearing on customer service concerns following… read more

Airline industry executives, including United Airlines CEO Oscar Munoz, testified at a hearing on customer service concerns following recent incidents on domestic flights. Members asked about industry practices and what the airlines represented were doing to improve the overall customer service experience. close

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Points of Interest

For quick viewing, C-SPAN provides Points of Interest markers for some events.

Click the play button and tap the screen to see the at the bottom of the player. Tap the to see a complete list of all Points of Interest - click on any moment in the list and the video will play.

Points of Interest

For quick viewing, C-SPAN provides Points of Interest markers for some events.

Click the play button and move your cursor over the video to see the . Click on the marker to see the description and watch.

You can also click the in the lower left of the video player to see a complete list of all Points of Interest from this program - click on any moment in the list and the video will play.

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