IRS Customer Service

Secretary Rubin and Commissioner Dolan announced new customer service initiatives at the Internal Revenue Service. These initiatives expand… read more

Secretary Rubin and Commissioner Dolan announced new customer service initiatives at the Internal Revenue Service. These initiatives expand on programs announced last week by Commissioner Dolan, such as removing rankings which compare one IRS district against another and ceasing the allocation of monetary goals for district offices. Dolan had also asked his directors to check correspondence for the last several months for cases which need to be directed into a problem-solving process. Secretary Rubin proposed that the IRS commissioner testify before Congress twice a year and talked about the Taxpayers' Bill of Rights and performance reviews for IRS employees. They both took questions from the press. close

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IRS Customer Service

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Program ID:
92274-1
Category:
News Conference
Format:
News Conference
Location:
Washington, District of Columbia, United States
First Aired:
Sep 30, 1997 | 9:10pm EDT | C-SPAN 2
Last Aired:
Oct 05, 1997 | 12:03pm EDT | C-SPAN 1

Airing Details

  • Sep 30, 1997 | 9:10pm EDT | C-SPAN 2
  • Oct 01, 1997 | 5:04am EDT | C-SPAN 1
  • Oct 05, 1997 | 12:03pm EDT | C-SPAN 1
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IRS Customer Service

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