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User Clip: Sloan- No I won’t Senator. When I hear the word arbitration what I hear is the word failing

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October 4, 2017

Senator Brown, 38:36: “Many of your competitors are starting to eliminate or have eliminated the practice, to stop the practice of forced… read more

Senator Brown, 38:36: “Many of your competitors are starting to eliminate or have eliminated the practice, to stop the practice of forced arbitration. Would you commit to committee today that Wells Fargo will quit using forced arbitration?”

Sloan, 38:49: “No I won’t Senator. When I hear the word arbitration what I hear is the word failing…and when we have to resort to and have to have a conversation about with our customers about arbitration it means that we don’t have the right product, we haven’t provided it in the right way, we haven’t responded to their complaint and we haven’t made it right to them…” close

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User Clip: Sloan- No I won’t Senator. When I hear the word arbitration what I hear is the word failing

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Program ID:
434468-1
Category:
Senate Committee
Format:
Senate Committee
Location:
SD-538, Dirksen Senate Office Building, Washington, District of Columbia, United States
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User Clip: Sloan- No I won’t Senator. When I hear the word arbitration what I hear is the word failing

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