User Clip: Shulkin: "Change is not easy"

Well, I think one of the things that we're doing differently in this administration is that we're essentially eliminating some of the silos and turf battles. And, frankly, I think that if you put the veteran and the servicemember first, you would come to the conclusion that we've come to today.But nobody likes to give up power and control over their system. In the Department of Veterans Affairs, we are very, very proud of our history of being the first major system to develop electronic medical records. This was done over 30 years ago by brave clinicians who went on their own and developed this. So giving this up, I do not want to underestimate how difficult that will be for people in the Department of Veterans Affairs. Change is not easy. But when you've had that for 30 years, it's going to be really hard. So this is a major decision for the Department of Veterans Affairs. close